Privacy Policy
Last updated: June 2025
Stainless Fermentation Tanks ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.
Information We Collect
Information you provide:
- Contact information: Name, email address, phone number, company name.
- Shipping information: Delivery address, billing address.
- Order information: Product selections, quantities, payment details (processed securely through our payment gateway — we never store full credit card numbers).
- Communication: Messages you send us via email, phone, or contact forms.
Information collected automatically:
- Technical data: IP address, browser type, device information, operating system.
- Usage data: Pages visited, time spent on pages, referring URLs, search terms used.
- Cookies: Session cookies for cart functionality and analytics cookies for site improvement.
How We Use Your Information
- To process and fulfill your orders, including shipping and delivery coordination.
- To communicate with you about your orders, shipping updates, and customer service inquiries.
- To provide product support and warranty services.
- To improve our website, products, and customer experience.
- To send promotional emails about new products and industry insights (only if you opt in — you can unsubscribe at any time).
- To comply with legal obligations and prevent fraud.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance: Processing your order and delivering your purchase.
- Legal obligation: Compliance with tax, accounting, and shipping regulations.
- Legitimate interest: Improving our services and preventing fraud.
- Consent: Marketing communications and optional data collection.
Data Sharing
We do not sell your personal data. We share information only with:
- Freight carriers: Name, address, and phone number for delivery coordination.
- Payment processors: Payment information is handled by our secure payment gateway (we do not store full card numbers).
- Service providers: Email service, analytics, and hosting providers under strict data protection agreements.
- Legal authorities: When required by law, court order, or to protect our rights and safety.
Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure payment processing — we never see or store your full credit card number.
- Access controls limiting data access to authorized personnel only.
- Regular security assessments and updates.
Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correct: Request correction of inaccurate or incomplete data.
- Delete: Request deletion of your personal data (subject to legal retention requirements).
- Opt out: Unsubscribe from marketing communications at any time.
- Object: Object to certain types of data processing.
- Data portability: Receive your data in a structured, machine-readable format.
To exercise any of these rights, contact us at info@stainlessfermentationtanks.com.
Cookies
We use the following types of cookies:
- Essential cookies: Required for cart functionality and checkout — cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site so we can improve it.
- Marketing cookies: Used to show relevant products and offers (only if you consent).
You can manage cookies through your browser settings. Disabling essential cookies will affect cart and checkout functionality.
Data Retention
We retain your personal data only as long as necessary:
- Order and transaction data: 7 years (for tax and legal compliance).
- Customer account data: Until you request deletion.
- Marketing data: Until you unsubscribe.
- Technical/log data: 90 days.
Children's Privacy
Our website and products are intended for businesses and individuals 18 years and older. We do not knowingly collect data from children under 18.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date.
Contact Us
Questions about this privacy policy or your personal data? Contact us: